In just 4 hours of Brilliance Mining™, we captured a task from a senior medical executive—previously known only to him—and turned it into a clear, repeatable process. This instantly removed a major bottleneck and freed up 4 hours per week, which added up to a surprising 25 workdays per year. This gave the team the ability to without waiting on him - and allowing him to refocus on more strategic work.
The Challenge
A senior executive carried out an expert task that only he could perform. The steps lived entirely in his head — detailed, experience-based actions he’d refined over years. Already overwhelmed, he believed training someone else would:
- Take too long
- Be too complex
- Slow him down even more
As a result, he became a bottleneck on many tasks, with work piling up week after week.
Through a focused 4-hour Brilliance Mining™ session, we captured his know-how in real time:
- Every step
- Every requirement
- Every nuance he didn’t realize he was applying
We transformed it into a clear, repeatable process that required no subjective decision-making — enabling another team member to perform it confidently and consistently.
With just 4 hours of his time, his expert task became fully transferable.
- 25 workdays saved every year (200 hours)
- A second person could perform the task immediately
- A major bottleneck disappeared overnight
- The executive regained strategic focus and reduced stress
- The entire workflow moved faster and more smoothly
- The clients were happier to receive the output of this work faster